Customer Care Team

Goeman's Wood Products currently employs over 100 very dedicated and hardworking people.  We take great pride in the customer service we provide and every employee is considered a member of our quality control team.  Regardless of the department or job description, everyone from sales account executives to delivery drivers is committed to performing quality work every day.  Our Goeman's team:

OUTSIDE SALES ACCOUNT EXECUTIVES

Our Outside Sales Account Executives don't just sell pallets and wood packaging services they provide solutions to all of your material handling needs.  They work as a team with our inside sales, customer service, marketing and quality control departments to assure you receive the very best service.  Our "value added" is what separates us from other companies in our industry.  All of our Outside Sales Account Executives:

• Are equipped with laptop computers and Blackberry Cell Phones for immediate accessibility
• Are readily available to provide on-site assistance at your facility
• Drive vehicles with the capacity to deliver a pallet sample directly to you (most sizes)
• Trained to use the Pallet Design System software program.  This program enable them to custom design the best and most appropriate pallet or skid that meets your shipping requirements at the lowest cost.   
  (For more information about PDS™ click here)
• Are very knowledgeable and experienced sales professionals in the wood products industry

CUSTOMER SERVICE / INSIDE SALES

Customer care is a very important segment of the "value-added"  that Goeman's Wood Products brings to the table and we feel a major reason for our success.  Whether you're requesting a quick quote, a rush shipment, a change to your order, help with a product design or on-site assistance we'll be there for you.  Our customer service department supports our outside sales account executives and teams up with our inside sales, quality control, and marketing departments to provide the best and most prompt care and attention. 

Our well-trained, experienced staff will ensure that your requests are addressed promptly and efficiently.  Our state-of-the-art computer based manufacturing program enables us to track and expedite your order from Order Process > Manufacturing > Delivery > Invoicing.  Expect quick response for quotes, questions, design specification changes, changes to an order or requests for on-site assistance. 

PRODUCTION

Our Operations Manager oversees 5 division supervisors.  As of 2009 these 6 individuals had over 90 years combined experience in the pallet and wood packaging industry: 

• OPERATIONS MANAGER (13 Years):
• Saw line and industrial lumber supervisor (16 years)
• Automated pallet assembly supervisor (22 years)
• Hand assembly supervisor (17 years)
• Custom wood packaging and crating supervisor (15 years)
• Pallet recycling and used pallet sales supervisor (9 years)

PRODUCT DESIGN ENGINEERING

Goeman's Wood Products, Inc. also has full time Product Design Engineers (12 years experience) and a support staff dedicated solely to the design and manufacture of custom wood packaging and crating.  Our professionally trained staff uses the AutoCAD design software program. This software provides us the capability of creating drawings and prints for the design and manufacture of every custom wood packaging product.  Examples of these products would be shock-absorbing bases and crates, unique or odd-sized pallets and skids, collapsible and returnable boxes & crating kits.  Regardless of the shape, size, composition or destination of your product(s) or cargo we can design the wood packaging product to meet your shipping needs.

MATERIALS PURCHASING

Goeman's Wood Products employs a full time purchasing manager (15 years in the wood products industry) dedicated solely to the buying of lumber and all assembly materials.  We have excellent relationships with over 150 saw mills throughout the Midwest and Canada.  Because of our volume and quantity of purchases these mills supply us with quality lumber at very competitive prices.  This enables us to pass those savings on to you in addition to providing quality products, excellent customer service & prompt delivery / pick up.

PALLET AND SCRAP REMOVAL

As an added service to our customers, we also perform wood pallet and scrap lumber removals.  This is where it all begins for our recycling operation.  Our recycling division obtains used and broken pallets from various sources including pallet and scrap removals from our customers.  We also buy used pallets from other vendors. Scrap removals are picked up and brought to our recycling plant & sorted:

• Pallets beyond repair are disassembled for boards to use on the repairable pallets
• Used pallets in good condition are entered into inventory and available for immediate resale
• All unusable lumber left over from disassembled or damaged pallets goes into our grinder where it is ground into mulch for sale or ground into wood chips that are burned in our Hydronic heating system which heats our 65,000 square foot facility including our heat treating chamber.

DRIVERS / MAINTENANCE

Goeman's Wood Products operates its own fleet of semis, flatbeds, short trucks and vans to assure prompt and reliable delivery and pick up. Unlike other companies that outsource their deliveries to outside trucking companies, we maintain complete control over scheduling and deliveries and all of our drivers are Goeman's employees.

We maintain an average of 99.7% on-time delivery.  Every customer using a supplier scorecard on service has given us a score of 100 on delivery.  Our fully staffed and equipped maintenance department is on-site to service all of our trucks and trailers to assure reliability, safety and prompt delivery. These highly trained professionals also service all of our equipment used in production.